Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

If you order by 9:00am EST, we can typically deliver the flowers the same day Monday through Friday. For same day service on the weekend please order by 8:00am on Saturday.

We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You many request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.

We offer exchanges with defected/damaged items or arrangements — please contact us within 24 hours of delivery to arrange an exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.